Support & Help Center
Published by Leneva-Apps · Crypto board game

Need help?

Email us and we'll get back to you within 2 business days.

✉️ leneva@apps-rg.com

How to play — quick start

Roll the dice and move around a 28-tile crypto-themed board against 3 opponents. The player with the most ₿ tokens wins.

Frequently asked questions

Do ₿ tokens have real value?

No. Crypto Trade is a simulation game. The "₿" tokens are 100% virtual, have no real-world value, and cannot be exchanged, withdrawn or converted into money. The app is neither a financial service nor investment advice, and it does not involve real cryptocurrency.

How do I change the language?

Open the menu (☰ / ⚙️) → Language, then pick one of the 20 available languages. The whole app switches instantly and your choice is remembered.

Can I turn the sound off?

Yes — three modes are available in ⚙️ Settings → Sound: Sound 🔊, Vibrate 📳 and Silent 🔇. Your preference is saved between sessions.

How do token purchases work?

The shop offers an optional pack of 5,000 virtual tokens. Payment is handled entirely by the App Store (or Google Play) — the app never sees or stores your payment details. You can buy the pack as many times as you like; tokens are credited immediately after the store confirms the purchase.

I paid but my tokens weren't credited

First, make sure you have a working internet connection, then reopen the Shop — pending purchases are detected and completed automatically. If tokens are still missing after a few minutes, email us at leneva@apps-rg.com with your purchase receipt from the App Store and we'll sort it out.

How do I request a refund?

Refunds are managed by Apple, not by us. Go to reportaproblem.apple.com, sign in with your Apple ID and select the purchase. On Android, request it from Google Play. We're happy to help if you have any trouble.

Why do I see ads, and can I control them?

Ads keep Crypto Trade free. They are served by Google AdMob: one banner in the lobby and an occasional full-screen ad when leaving a game (limited to at most one every 3 minutes, never during play).

Where the law requires it (EU/EEA/UK, California and other U.S. states), a consent form is shown before any ad, and you can change your choice at any time in ⚙️ Settings → Ad privacy. We request non-personalized ads.

Do you collect my personal data?

No. There is no account and no sign-up. Your nickname, avatar and progress are stored only on your device and are never sent to us. See our Privacy Policy for details on the technical data processed by our advertising partner.

I lost my progress / I changed device

Because the game works fully offline and without an account, your progress lives on your device only. It cannot be transferred to another device, and uninstalling the app erases it permanently. Please keep this in mind before reinstalling. (Purchases themselves can always be restored by reopening the Shop on the same Apple ID.)

How do I delete my data?

Simply uninstall the application — everything stored on your device is deleted permanently. We hold no copy, since nothing is ever sent to a server.

How do I report a bug or suggest a feature?

Write to leneva@apps-rg.com with a short description, your device model and OS version, and a screenshot if possible. Every message is read.

Troubleshooting

ProblemWhat to try
Ads never loadCheck your internet connection; ads may be unavailable offline. Restart the app.
Purchase not creditedReopen the Shop with a working connection; contact us with your receipt if needed.
The app feels slow or freezesClose and reopen the app; make sure iOS/Android is up to date; free some storage.
Wrong language shownMenu ☰ → Language → select yours again.
No sound⚙️ Settings → Sound → select "Sound"; check the device is not in silent mode.